Alabama DHR: System Glitch Causing Problems With EBT Cards


By Alabama News Network

EBT cards, the cards people use to access food stamps in stores, suddenly stopped working early Saturday.

Xerox, the vendor for EBT cards, reported an equipment problem that caused cards to be declined. The glitch has affected 17 states, including Alabama. Representatives say the issue should be solved within a few hours, and say this has nothing to do with the federal government shutdown.

Alabama Department of Human Resources representatives issued a statement, saying, "The vendor that handles EBT transactions for Alabama is in the process of restoring the system and expects to be operational within the next few hours. The interruption of EBT services in Alabama is not connected with the government shutdown in Washington. A statement will be released once the system is operational."

Barry Spear with AL DHR says stores have a manual way to take down EBT information and then submit later.

Add a comment


Comment: 1000 Characters Left

WNCF and its affiliated companies are not responsible for the content of comments posted or for anything arising out of use of the above comments or other interaction among the users. Comments are posted on site immediately and without station moderation. If you feel a comment is inappropriate you may flag it for review. For guidelines on flagging comments see our Terms & Conditions. We reserve the right to screen, refuse to post, remove or edit user-generated content at any time and for any or no reason in our absolute and sole discretion without prior notice, although we have no duty to do so or to monitor any Public Forum.